July Reading List – Three Essential Books to Shape Your Customer Service
I hope everyone is staying safe. Seems that the virus is still dictating much of our lives and movements. My wife and I and the
Want to Grow Your Law Firm? Embrace a Culture for All
Create Safety and Equality for All Your Employees, Not a Hierarchy. Originally published on Thrive Global, June 25, 2020 Six years ago, when my partner
Want to Improve Client Satisfaction? Treat Your Clients Like Real People, Not a Case Number
When clients work with your law firm, they don’t want to feel like Case #13746. They want to be Mr. Parker, the firefighter, who loves
How to Turn $13.50 into Hundreds of Thousands in Fees With a Simple Blog, Trust Me I’m Lying
I once did a blog post about the work injuries at Tesla that drove hundreds of new clients to my law firm. The story was
Eric’s Reading List: Four Books for Quarantine
Many of us have found ourselves with extra time on our hands as we stay inside in order to flatten the curve. It’s the perfect
Coaching, Not Managing, Results in Real Productivity Improvements
The following is adapted from The Case for Culture. When you hire the wrong people, you wind up chasing them throughout the day to find out
August Reading List: Churchill, The Daily Stoic and More
Greetings from the Oakland Hills bunker. I, like most of you are probably still sheltering-at-home. The company continues to grow as we run our company
Self Awareness Is the One Trait Every Great Leader Shares – and It’s Rare
“These are the characteristics of the rational soul: self-awareness, self-examination, and self-determination. It reaps its own harvest.. . . It succeeds in its own purpose
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